Accessing e-mail accounts through webmail

What is webmail?

Webmail applications enable you to check your e-mail accounts by using your web browser. You can compose and read e-mail messages, maintain an address book, and do other common tasks. Third-party e-mail client applications, such as Thunderbird and Microsoft Outlook Express, generally provide more features than webmail applications but also require more initial configuration.

Hostyfile offers two control panels, and both include webmail:

cPanel webmail

If your account includes the cPanel control panel, there’s one webmail application available:

• Roundcube

How to set up Outlook

To configure Outlook to work with your Hostyfile e-mail account, follow these steps:

1. Start Outlook.
2. On the File menu, click Info. The Account Information page appears.
3. Click Add Account. The Add New Account dialog box appears.
4. Select Manually configure server settings or additional server types, and then click Next.
5. Select Internet E-mail, and then click Next.
6. Under User Information, in the Your Name text box, type the name that you want to appear on messages you send.
7. In the E-mail Address text box, type the e-mail address of the account you created in cPanel.
8. Under Server Information, in the Account Type list box, select the type of incoming mail server that you want to use:
• If you want to use POP, select POP3.
• If you want to use IMAP, select IMAP.
9. In the Incoming mail server text box, type either mail.example.com, where example.com represents your domain name, or the Hostyfile server name for your account.
10. In the Outgoing mail server (SMTP) text box, type either mail.example.com, where example.com represents your domain name, or the Hostyfile server name for your account.
11. Under Login Information, in the User Name text box, type the full e-mail address of the account you created in cPanel (for example, webmaster@example.com).
12. In the Password text box, type the password for the e-mail account you created in cPanel.
13. If you do not want to retype the account password every time you start Outlook, select the Remember password check box.
14. Click More Settings.
15. Click the Outgoing Server tab.
16. Select the My outgoing server (SMTP) requires authentication check box.
17. Select Use same settings as my incoming mail server.
18. Click the Advanced tab. If you want to use a secure SSL/TLS connection to the Hostyfile mail servers (and we strongly recommend that you do), use the following settings:
• If you are using POP for incoming mail, in the Incoming server (POP3) text box, type 995, and then select the This server requires an encrypted connection (SSL) check box.
• If you are using IMAP for incoming mail, in the Incoming server (IMAP) text box, type 993, and then in the Use the following type of encrypted connection list box, select SSL.
• In the Outgoing server (SMTP) text box, type 465, and then in the Use the following type of encrypted connection list box, select SSL.
19. Click OK.
20. In the Add New Account dialog box, confirm the Test Account Settings by clicking the Next button check box is selected, and then click Next. Outlook tests your incoming and outgoing mail settings. If the tests complete successfully, go to the next step. Otherwise, check the settings you provided in steps 6 to 18, and then try again.
21. Click Close, and then click Finish. Outlook downloads any messages in the account.

Setting up e-mail on Android

To configure an Android device to work with your Hostyfile e-mail account, follow these steps:

1. Tap Settings, and then tap Accounts.
2. Tap Add account, and then:
• To set up a POP3 account, tap Personal (POP3).
• To set up an IMAP account, tap Personal (IMAP).
3. In the Add your email address text box, type the e-mail address of the account that you created in cPanel (for example, user@example.com).
4. Tap MANUAL SETUP.
5. For the account type, tap Personal (POP3) or Personal (IMAP).
6. In the Password text box, type the password for the e-mail account that you created in cPanel.
7. Tap NEXT. The Incoming server settings page appears.
8. In the Username text box, confirm the e-mail address that you typed in step 3.
9. In the Password text box, confirm the password that you typed in step 6.
10. In the Server text box, type the Hostyfile server name for your account.
11. ap NEXT. The Outgoing server settings page appears.
12. In the Username text box, confirm the e-mail address that you typed in step 3.
13. In the Password text box, confirm the password that you typed in step 6.
14. In the Server text box, type the Hostyfile server name for your account.
15. Tap NEXT. The Account options page appears.
16. In the Sync frequency list box, select how often you want to synchronize the account with the device.
17. Configure the other account options:
• To receive notifications for new messages, select the Notify me when email arrives check box.
• To synchronize messages, select the Sync email from this account check box.
• If you are configuring an IMAP account, to download attachments when the device is connected to a Wi-Fi network, select the Automatically download attachments when connected to Wi-Fi check box.
18. Tap NEXT. The Your account is set up and email is on its way! message appears:
• To change the account name, type the new name in the Account name (optional) text box.
• To change the display name that appears on messages that you send from this account, type the new name in the Your name text box.
19. Tap NEXT. The Accounts page appears.
20. To view the inbox for the new account, tap the home button, access the application list, and then tap Gmail.
21. Tap the  (settings) icon.
22. Tap the down arrow, and then select the new account. The inbox appears.

Configuring Apple (Mac) Mail

To configure Apple (Mac) Mail to work with your Hostyfile e-mail account, follow these steps:

1. Start Mail.
2. On the Mail menu, click Add Account.
3. Under Choose a Mail account provider, click Other Mail Account, and then click Continue. The Add a Mail account dialog box appears.
4. In the Name text box, type the name that you want to appear on messages you send.
5. In the Email Address text box, type the e-mail address of the account you created in cPanel.
6. In the Password text box, type the password for the e-mail account you created in cPanel.
7. Click Sign In. Mail tries to log in automatically, and may display the error message ”Unable to verify account name or password.” This is normal.
8. In the Account Type list box, select the type of incoming mail server that you want to use:
• If you want to use POP, select POP.
• If you want to use IMAP, select IMAP.
9. In the Incoming Mail Server text box, type the complete Hostyfile server name for your account, such as mi3-ss31.a2hosting.com or az1-lr2.supercp.com. 
10. In the Outgoing Mail Server text box, type the complete Hostyfile server name for your account, such as mi3-ss31.a2hosting.com or az1-lr2.supercp.com. 
11. Click Sign In. Mail tries to log in to the server a second time:
    1. Mail asks which apps you want to use with the account. Confirm that Mail is checked. Optionally, you can also select the Notes app if you want.
    2. Click Done. Mail adds the account and downloads any messages.
    3. On the Mail menu, click Accounts.
    4. In the list of accounts, click the account you just added, and then click Advanced.
    5. Confirm that the Path Prefix text box is set to INBOX, and then click OK. Mail is now configured to work with your Hostyfile e-mail account.
• If the login is successful, and you selected POP as the account type, the configuration is complete.
• If the login is successful, and you selected IMAP as the account type, follow these additional steps:

Setting up e-mail on iOS

To configure an iOS device, such as the iPhone or iPad, to work with your Hostyfile e-mail account, follow these steps:

1. On the home screen, tap Settings, and then tap Passwords & Accounts.
2. Tap Add Account.
3. Scroll to the end of the list, and then tap Other.
4. Under Mail, tap Add Mail Account.
5. In the Name text box, type the display name that you want to appear on messages you send.
6. In the Email text box, type the e-mail address of the account that you created in cPanel (for example, user@example.com).
7. In the Password text box, type the password for the e-mail account that you created in cPanel.
8. In the Description text box, type a description for the account.
9. Tap Next.
10. Select the type of incoming mail server that you want to use:
• If you want to use IMAP, tap IMAP.
• If you want to use POP, tap POP.
11. Under Incoming Mail Server, in the Host Name text box, type either the full Hostyfile server name for your account (for example, a2ls4.a2hosting.com), or mail.example.com, where example.com represents your site's domain name.
12. In the User Name text box, type the e-mail address of the account that you created in cPanel (for example, user@example.com).
13. In the Password text box, type the password for the e-mail account that you created in cPanel.
14. Under Outgoing Mail Server, type the same values that you used for the incoming mail server in steps 11 to 13.
15. Tap Next. iOS verifies the mail server settings. This process can take several minutes.
16. Confirm that Mail is set to ON, and then tap Save. iOS adds the account.
17. On the home screen, tap Mail. iOS downloads the messages in the account.

Configuring iOS to delete messages when using IMAP

If you set up iOS to access an e-mail account using IMAP, you receive the following error message when you try to delete an e-mail message:

Unable to Move Message

The message could not be moved to the mailbox Trash.

Although the e-mail message does not appear in the iOS inbox, it is still on the mail server. (You can verify this yourself by checking the e-mail account in Webmail or another client application.)

To resolve this problem, follow these steps on the iOS device:

1. On the home screen, tap Settings, and then tap Passwords & Accounts.
2. Under Accounts, tap the account that you want to modify.
3. Under IMAP, tap the account name.
4. Scroll to the bottom of the page, and then tap Advanced.
5. Under Mailbox Behaviors, tap Deleted Mailbox.
6. Under On the Server, tap Trash.
7. On the top menu bar, tap Advanced, tap Account, and then tap Done. Any messages that you delete on iOS are now also deleted on the mail server.

Setting up e-mail on Windows Phone

To configure a Windows Phone device to work with your Hostyfile e-mail account, follow these steps:

1. On the Start screen, flick left to the App list.
2. Scroll down, and then tap Settings.
3. Tap email + accounts.
4. Tap add an account.
5. Scroll down, and then tap advanced setup.
6. In the Email address text box, type the e-mail address of the account that you created in cPanel (for example, user@example.com).
7. In the Password text box, type the password for the e-mail account that you created in cPanel.
8. Tap next, and then tap Internet email.
9. In the Account name text box, type a descriptive name for the account, such as Hostyfile. The name can be whatever you want.
10. In the Your name text box, type the name that you want recipients to see on messages you send.
11. In the Incoming email server text box, type the Hostyfile server name for your account
12. In the Account type list box, select POP3 or IMAP4.
13. In the User name text box, type the e-mail address of the account that you created in cPanel (for example, user@example.com).
14. The Password text box should already contain the password you typed in step 7. If it does not, retype the password for the e-mail account that you created in cPanel.
15. In the Outgoing (SMTP) email server text box, type the Hostyfile server name for your account.
16. Confirm that the Outgoing server requires authentication check box is selected.
17. Confirm that the Use the same user name and password for sending email check box is selected.
18. Tap advanced settings.
19. Select the Require SSL for incoming email check box.
20. Select the Require SSL for outgoing email check box.
21. In the Download email from list box, select how many messages you want to download
22. Tap sign in. Windows Phone logs in and downloads the messages for the account.
23. On the Start screen, tap the mail tile that displays the account name you specified in step 9. The inbox for the account appears.

Setting up Microsoft Mail

To configure Microsoft Mail to work with your Hostyfile e-mail account, follow these steps:

1. Start Mail.
2. Click Accounts, and then in the Manage Accounts sidebar, click Add account:

1. In the Choose an account dialog box, scroll down, and then click Advanced setup:

1. In the Advanced setup dialog box, click Internet email:

1. In the Internet email account dialog box, in the Account name text box, type a descriptive name for the account. The name can be anything you want:

1. In the Your name text box, type the name you want to appear on messages you send.
2. In the Incoming email server text box, type either mail.example.com, where example.com represents your domain name, or the Hostyfile server name for your account.
3. In the Account type list box, select the type of incoming mail server that you want to use:
1. If you want to use POP, select POP3.
2. If you want to use IMAP, select IMAP4.
4. In the Email address text box, type the e-mail address of the account you created in cPanel.
5. In the User name text box, type the e-mail address of the account you created in cPanel.
6. In the Password text box, type the password for the e-mail account you created in cPanel.
7. In the Outgoing (SMTP) email server text box, type either mail.example.com, where example.com represents your domain name, or the Hostyfile server name for your account.
8. Confirm that all of the following check boxes are selected:
1. Outgoing server requires authentication
2. Use the same user name and password for sending email
3. Require SSL for incoming email
4. Require SSL for outgoing email
9. Click Sign in. When Mail finishes configuring the account, the All done! Your account was set up successfully message appears.
10. Click Done, and then click the refresh icon:

Mail downloads the messages in the account.